Eleni Linos, MD, DrPH, director of the Stanford Center for Digital Health, and her research team recently co-authored a report on the potential of generative AI to improve health and health care in developing nations. In collaboration with researchers at the Stanford Graduate School of Business and Oxford University, the team’s research revealed that generative AI could help provide personalized, reliable health care and information to patients in low- and middle-income countries where quality medical care is difficult to access, or when people are hesitant to discuss such things as HIV testing or reproductive health with their doctor.
The following Q&A is an excerpt from the original story:
What's different about using generative AI in low- and middle-income countries than in high-income countries?
Many AI models are trained in English or other common languages, and translations into the thousands of different languages spoken in Africa, for example, may not be accurate. Then there's the scale required to meet the health needs of billions of people living in lower income settings. Finally, many people in these communities don't have access to internet or digital tools.
What's an example of how generative AI is being used in these settings?
One of the most widely scaled examples we highlight in the report is Jacaranda Health's PROMPTS system in Kenya. PROMPTS is a two-way SMS-based maternal health service that provides timely, AI-generated responses to questions from pregnant and postpartum patients. Since integrating a custom-trained AI model in Swahili and English, the system has significantly improved response times — from hours or days to just minutes.
By combining AI with human oversight, PROMPTS has reached over 500,000 users in 2024 alone. The system flags high-risk cases for immediate human follow-up, ensuring that AI enhances, rather than replaces, human expertise. This is a game-changer in maternal health care, particularly in regions where pregnancy-related complications remain a leading cause of death.
What are problems that still need to be overcome?
In addition to the known challenges of AI in health care — data quality, ethical considerations, privacy, algorithmic bias and the guardrails needed to overcome these — our research identified some additional challenges specific to low- and middle-income settings.
We need to improve basic health infrastructure. No matter how optimistic we are about AI's potential, or how advanced the AI models are, how well they improve someone's health depends on the environment and resources that are available where they live. Imagine if an AI model diagnosed you perfectly and correctly recommended a particular surgery or antibiotic. If there's no surgeon in your community, or no antibiotics, it doesn't actually help.
Read the report and original article.